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After-sale Services

imachine firmly believes in the power of teamwork. From pre-sales to after-sales, every step we serve you is properly handled and informed by dedicated professionals, ensuring an efficient and convenient experience.

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Not A One-Time Sales

We’re Your Long-Term Partner

imachine specializes in service for used construction machinery, backed by 16+ years of industry experience and a deep understanding of international buyers’ needs. We know that one of the biggest concerns when purchasing used equipment is the lack of reliable after-sales support — that’s why we’re committed to providing professional, project-based solutions that deliver value far beyond the initial sale.

Rejecting the idea of “one-time sales,” we focus on long-term partnerships, offering ongoing support that ensures performance, reliability, and peace of mind for our global clients.

Project-based Management

In traditional international trade, the one-on-one model between sales and customers often results in communication delays and difficulty in solving technical issues. At Imachine, every customer’s order is managed as a project. A dedicated team handles different aspects—from technical support to logistics—ensuring efficient after-sales service at every stage.

Our engineers are ready to help with equipment maintenance and repair, logistics specialists oversee shipping and customs clearance, and our service team ensures quick resolution of post-sale concerns.

Project-based Management Service for Used Construction Machinery

Maintenance Tracking Service for Used Construction Machinery

imachine provides customized maintenance service for used construction machinery based on the customer’s actual needs. Throughout the process, we assign dedicated personnel to monitor each step, offering real-time progress updates to ensure transparency and service precision.

Shipping & Customs Clearance

Shipping service for used construction machinery is often underestimated. With 16+ years of international trade experience, imachine has developed in-depth knowledge of global port regulations and weather challenges. We continuously optimize machinery dismantling and packing, helping reduce costs, improve efficiency, and ensure your equipment arrives safely—no matter where it’s going.

SERVICES IN EVERY MILES

We uphold our values of integrity and altruism by providing comprehensive after-sales service for used construction machinery we sell. Through our “Service in every miles” program, our technicians and sales representatives travel directly to your job site to offer on-site inspection, repair, and training support.

To ensure minimal downtime, we’ve established a fast-response system — responding to customer inquiries within 12 hours and aiming to resolve issues within 48 hours. When needed, we also assist in connecting you with authorized local brand dealers for rapid and reliable technical solutions.

After-sales team supporting used construction equipment

imachine sent sales and technicians to the customer's location for after-sales service.

Follow-Up Service for Used Construction Machinery

Our commitment to excellent service for used construction machinery doesn’t end with delivery. imachine maintains regular follow-up with our clients to gather feedback and ensure your equipment is operating at peak performance. Your input is invaluable — it not only helps us resolve any potential issues quickly but also drives continuous improvement in our after-sales support, ensuring long-term satisfaction and reliability.

CONTACT imachine

Get In Touch

Choose imachine for trustworthy, project-based after-sales service for used construction machinery. We’re not just your supplier—we’re your long-term partner.

Whatsapp:

+8615792820968

Email:

[email protected]

Tel:

+8673182870031

Add:

Depu, Wuhe Enterprise Zone, Xingsha, Changsha, China