Not A One-Time Sales
We’re Your Long-Term Partner
With years of experience in the used construction machinery industry, Imachine understands that a lack of reliable after-sales service is one of the biggest problems faced by international buyers. That’s why we offer dedicated and professional after-sales service for used construction machinery, ensuring long-term value beyond the initial sale.
We reject the concept of “one-time sales” and instead focus on project-based after-sales support, allowing us to provide added value at every step and build stable, long-term partnerships with our global clients.
Project-based Management
In traditional international trade, the one-on-one model between sales and customers often results in communication delays and difficulty in solving technical issues. At Imachine, every customer’s order is managed as a project. A dedicated team handles different aspects—from technical support to logistics—ensuring efficient after-sales service at every stage.
Our engineers are ready to help with equipment maintenance and repair, logistics specialists oversee shipping and customs clearance, and our service team ensures quick resolution of post-sale concerns.
Maintenance Tracking for Used Machinery
Imachine provides customized maintenance solutions for each piece of high-quality used equipment based on the customer’s actual needs. Throughout the process, we assign dedicated personnel to monitor each step, offering real-time progress updates to ensure transparency and service precision.
Shipping & Customs Clearance
Shipping used construction equipment is often underestimated. With 16+ years of international trade experience, Imachine has developed in-depth knowledge of global port regulations and weather challenges. We continuously optimize machinery dismantling and packing, helping reduce costs, improve efficiency, and ensure your equipment arrives safely—no matter where it’s going.
SERVICES IN EVERY MILES
We uphold our values of integrity and altruism by offering comprehensive after-sales service for every set of equipment we sell. Through our “Service Miles” program, we send technicians and sales reps to your job site for inspection, repair, and training support.
We’ve built a fast-response mechanism: we respond to customer inquiries within 12 hours and aim to resolve issues within 48 hours. When necessary, we’ll help connect you with authorized local brand dealers for rapid technical solutions.
imachine sent sales and technicians to the customer's location for after-sales service.
Follow-Up
After delivery, our commitment doesn’t stop. We follow up regularly with clients to collect feedback and ensure your equipment is performing as expected. Your suggestions help us improve our service, ensuring continuous support and customer satisfaction.
CONTACT imachine
Get In Touch
Choose Imachine for trustworthy, project-based after-sales service for used construction machinery. We’re not just your supplier—we’re your long-term partner.
Whatsapp:
+8615792820968Email:
[email protected]Tel:
+8673182870031Add:
Depu, Wuhe Enterprise Zone, Xingsha, Changsha, China* imachine respects your privacy, and will not share your personal information with other entities.
EXPORT CASES
Check out a partial of successful cases imachine achieves for ourselves, our partners and clients.
Export Cases
EMPLOYEE SPOTLIGHT
imachine fosters a dynamic, efficient, and motivated team, delivering excellence in line with our core values.
Employee Spotlight
MACHINERY
We provide used heavy construction equipment and one-stop solution all around the world.
Machinery Center
ABOUT IMACHINE
Imachine is committed to becoming your first choice in China for top quality used construction machinery.
Company Profile