FAQ

A：Imachine specializes in a wide range of used construction machinery, including concrete machinery, rotary drilling rigs, cranes, earth-moving machinery, and more. We focus on high-quality, well-maintained equipment to meet your diverse needs.

A：At imachine, we are guided by our core values of Integrity, Diligence, Gratitude, Altruism, Quality, and Efficiency. We don’t just supply machinery; we focus on building long-term partnerships founded on trust and mutual growth. Our project-based management approach ensures each customer receives personalized attention from our team of experts. We offer high-quality second-hand equipment that performs like new, and our comprehensive after-sales service guarantees exceptional value and reliability throughout the machinery’s lifecycle. Driven by our mission, we strive to make a positive impact on your business.

A： If you can’t find the construction machinery or any product that we didn’t display on our website, simply Contact Us or WhatsApp us for a quick response. We have an abundant supply of construction machinery, ensuring that we provide the best solution for your project.

A：Absolutely! We encourage you to inspect machinery either on-site, online video check, or through our inspection reports and third-party inspections (e.g., SGS, TUV). We ensure full transparency throughout the process.

A：imachine properly handles the entire shipping process of the used construction machinery. Including dismantling, logistics, and customs clearance. Over 16 years of international trade experience help us navigate global shipping regulations and challenges, ensuring safe and timely delivery.

A： Yes, we are able to provide spare parts for all the equipment we sell. We can supply original or top-tier parts to ensure continued performance and longevity. If necessary, we also assist with sourcing parts locally. In addition, our parent company Drillmaster, is a leading solution provider for foundation engineering.  Main products include: kelly bars, drilling buckets & augers, drill bits, casings, tremie pipes, desanders, casing rotators, pile breakers, drilling monitor, etc.

A：We usually source machinery that is under five years old. Imachine strictly follows our Quality Control system, thoroughly inspects each unit, and provides maintenance to bring it up to 80-90% of its original performance. We also use original or top-tier parts for maintenance to ensure long-term reliability and performance.

A： Once your order is confirmed, imachine dedicated operations team will immediately begin processing your order. We will provide real-time updates at each key stage—from inspection and preparation to dismantling and shipment—so you are fully informed throughout the process. You will also receive detailed tracking information, allowing you to monitor the delivery status of your machinery at any time with ease and confidence.

A：imachine offers a comprehensive range of after-sales services designed to ensure your equipment continues to perform at its best. Our fast-response support system covers technical assistance, maintenance, and repairs. Through our “Service in Every Mile” program, our technicians can be dispatched directly to your site when needed. Additionally, we help connect you with trusted local dealers to provide on-the-ground technical support and service continuity.

A：If you encounter any difficulties, please feel free to contact us at any time — we’re fully prepared and ready to support you. imachine offers reliable after-sales service to ensure your equipment runs smoothly, no matter where you are. Our customer service team will respond within 12 hours and deliver a solution within 48 hours. Our engineers provide professional technical support remotely, and if needed, we will dispatch our sales and technical staff to your location for on-site assistance and repairs.

A： We offer fully customized maintenance services tailored to your specific needs. Whether it’s cleaning, painting, welding, or other repairs, we can handle it all. If you’re unsure about the required services, we’ll provide you with a clear and detailed maintenance checklist to guide your decision-making process. Simply reach out to us, and we’ll take care of the rest.