Employee Spotlight

A few months ago, I was assigned to inspect a piece of machinery for a client. As I checked each part—the engine, hydraulic system, boom—I was reminded of why I love being an engineer at imachine. It’s not just about fixing machines; it’s about making sure they are as reliable as possible. I ran extensive tests, fine-tuned everything, and gave the client a detailed report. They were really impressed with how thorough we were and how carefully we prepared the machinery. For me, that’s the most rewarding part of the job. It’s the attention to detail, the pride in our work, and the satisfaction of knowing the client will get equipment that works properly. Every day, we’re building machines that last, and I’m proud to play a part in that.

I’ll never forget the first big deal I closed at imachine. The customer burned by multiple unreliable suppliers before and had a ton of questions about the SANY SR155 rotary drilling rig. Instead of rushing them to close the deal, I sincerely invited them to personally inspect the equipment, shared certification report, and patiently addressed every question. When they finally signed, what touched me most was not the deal itself, but their heartfelt words: “Thank you for your honesty.” That moment made me realize why I value working here. We are not a group of mercenary sales, but rather we prioritizing integrity over shortcuts and building trust through true transparency—even if it takes extra effort and much more costs.

One of the most memorable moments in my job was when a client reached out after receiving their machinery. They thanked us for the prompt response, but what really stood out was how they said they felt “cared for.” It hit me that, in a job that can sometimes feel transactional, we’re actually making a difference in people’s businesses, or further, their lives. After the sale, my job isn’t just to fix problems—it’s to show them that we appreciate their trust in us. Whether it’s a quick call to check in or resolving an issue smoothly, it’s the little things that build long-term relationships.

I’ve always been amazed by how willing the team at imachine is to help each other. I remember a time when we had a tricky logistics issue—a shipment was delayed, and the client was anxious. I wasn’t sure how to handle it, so I reached out to one of our senior salespeople, who immediately stepped in to help manage the situation and reassure the client. That experience reminded me that at imachine, success isn’t just about what you accomplish individually. We focus on working together, sharing knowledge, and solving problems as a team. This spirit of collaboration is something our clients feel in every interaction with us.

I remember an urgent order from a client in the Middle East. They needed the machinery delivered in a week, but with all the paperwork, inspections, and shipping logistics, it seemed impossible. But our team really pulled together. I worked closely with the engineers to inspect the machinery, logistics to figure out the quickest shipping route, and customer service to keep the client updated. We worked late into the night, and by the end of the week, the machinery was at the port, ready for shipment. The feeling of seeing everything come together was incredible. It wasn’t just about working fast—it was about teamwork, using every resource to its fullest, and always putting the client first. Meeting tight deadlines like that is a reminder that our hard work always pays off.

Few months ago, I was struggling to close a sale with a client who was very particular about the specifications of a 150-ton crawler crane. I realized I didn’t know enough about the model they were asked for. Instead of just guessing or deferring to someone else, I took the time to learn everything I could, consulted with our engineers, and ask the operator to run the machine at our site to see the actual performance. When I spoke to the client again, I could tell they appreciated the effort. Every day at imachine feels like a chance to be better, whether it’s learning more about machinery or improving how I communicate with clients. The best part? It’s always paying off, not just for me, but for the customers too.