Employee Spotlight

A few months ago, I was asked to check a machine for one of our clients. I carefully inspected every part—the engine, the hydraulic system, and the boom. At that moment, I remembered why I enjoy being an engineer at imachine.

It’s not just about repairing machines. It’s about making sure every machine we deliver is strong, reliable, and ready to work. I ran many tests, adjusted the settings, and prepared a clear report for the client. They were very happy with the results and praised our careful work.

For me, this is the best part of the job—paying attention to every detail and making sure the customer gets a machine they can trust. At imachine, we build machines that last. And I’m proud to be part of that.

I’ll never forget the first major deal I closed at imachine. The customer had been disappointed by several unreliable suppliers before, and they had many concerns about the SANY SR155 rotary drilling rig. Instead of pushing for a quick sale, I invited them to inspect the machine in person, shared the certification reports, and took the time to answer every question thoroughly.

When they finally signed the contract, what moved me most wasn’t the sale itself—it was when they said, “Thank you for your honesty.”

That moment reminded me why I’m proud to work at imachine. We’re not just salespeople chasing numbers. We believe in doing business with integrity, even if it takes more time and effort. Because for us, trust is the most valuable deal we can ever make.

One of the most memorable moments in my job was when a client contacted me after receiving their machine. They thanked us for the fast response—but what truly stayed with me was when they said they felt “cared for.”

That simple phrase made me realize something important. In a business that often feels transactional, we actually have the chance to make a real impact—not just on machines, but on people’s businesses and even their lives.

For me, after-sales service isn’t only about solving problems. It’s about showing clients that their trust means something to us. Whether it’s a follow-up call or helping them solve an issue quickly, small actions can build strong, lasting relationships.

What impresses me most about working at imachine is how ready everyone is to support each other. I remember one situation clearly—a shipment was delayed, and the client was understandably anxious. I wasn’t sure how to handle it on my own, so I reached out to one of our senior sales colleagues. Without hesitation, they stepped in to help communicate with the client and ease their concerns.

That experience showed me something important: at imachine, success isn’t about individual effort alone. It’s about working together, sharing experience, and finding solutions as a team. And I believe that spirit of collaboration is something our clients can feel in every part of the process—from shipping to service.

I remember an urgent order from a client in the Middle East who needed their machinery delivered within just one week. With all the required paperwork, inspections, and shipping arrangements, it felt almost impossible.

But our team rose to the challenge. I worked closely with our engineers to complete the inspections, coordinated with logistics to plan the fastest shipping route, and stayed in constant contact with our customer service team to keep the client updated. We worked late into the night—and by the end of the week, the equipment was already at the port, ready to ship.

That moment, seeing everything come together, was unforgettable. It wasn’t just about speed—it was about true teamwork, using every resource wisely, and always putting the client first. It reminded me that when we push ourselves for our customers, the results speak for themselves.

A few months ago, I was having a hard time closing a deal with a client who had very specific requirements for a 150-ton crawler crane. I realized I didn’t know enough about that particular model to fully earn their trust.

Instead of guessing or handing it off to someone else, I took the time to study the machine in detail. I consulted our engineers and even asked one of our operators to run the crane on-site so I could see its actual performance. When I spoke to the client again, I could tell they appreciated the effort and the depth of knowledge I brought to the table.

At imachine, every day feels like an opportunity to grow—whether it’s learning more about our equipment or improving how we communicate with customers. And the best part? That growth pays off—not just for me, but for every client who chooses to work with us.